community builder

[Anónimo]

Instale community builder y me sale este mensaje cuando entro al panel de control
Warning: file /var/www/vhosts/operabarbogota.com/httpdocs/administrator/components/com_comprofiler/pluginsfiles.tgz still exists. This is probably due to the fact that first installation step did not complete, or second installation step did not take place. If you are sure that first step has been performed, you need to execute second installation step before using CB. You can do this now by clicking here: please click here to continue next and last installation step.

Cuando hago clic para continuar me sale este error.
Error while opening {/var/www/vhosts/operabarbogota.com/httpdocs/tmp/install_4d2e304e2d674/index.html} in write binary mode
Installer – Error

Uncompressing /var/www/vhosts/operabarbogota.com/httpdocs/administrator/components/com_comprofiler/pluginsfiles.tgz failed.
Que tengo q hacer para coregir esto?
gracias

[Robert]

Parece ser que hay o una instalacion anterior que no se desinstalo bien o la instalacion actual fue incompleta. Desinstala, elimina las tablas desde phpmyadmin llamadas y6z4i_comprofiler_xxx , elimina todas las carpetas y su contenido llamadas com_comprofiler que hay en tu joomla! y vuelve a intentarlo.

[Autor]

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